1. Overview
GeniVideo provides animation video services, AI video creation services, explainer videos, AI spokesperson videos, product demos, social media videos, training videos and multilingual video production. To operate our website and deliver these services, we may collect certain information from visitors, leads, clients and account users.
This Privacy Policy explains what we collect, why we collect it, how we use it, when we may share it and how you can contact us about your information.
This page is a general privacy policy template for business use and should be reviewed by a qualified legal professional before launch.
2. Information We Collect
We may collect information directly from you, automatically through the website or through trusted third-party tools used to operate our business.
Information you provide directly
- Name, email address, phone number, company name and contact details.
- Project brief details, service selections, calculator choices, quote requests and order details.
- Brand assets, logos, scripts, images, audio files, videos, references, product information and instructions.
- Messages sent through contact forms, email, client portals, support systems or account areas.
Information collected automatically
- IP address, browser type, device type, operating system and approximate location.
- Pages visited, links clicked, time on page, referring pages and website usage data.
- Cookie identifiers, analytics events and technical logs used for security and performance.
3. How We Use Information
We use collected information to operate the website, respond to inquiries, process orders and deliver professional video production services.
- To respond to quote requests, support messages, project inquiries and client communication.
- To prepare animation videos, AI videos, scripts, voiceovers, storyboards, project files and final video deliveries.
- To process checkout selections, order details, invoices, payments, subscriptions or account activity.
- To improve website performance, service pages, calculators, search features, user experience and conversion tracking.
- To protect the website, prevent fraud, troubleshoot errors and maintain operational security.
- To send service updates, project notifications, support responses or marketing messages where permitted.
4. Orders, Checkout & Payments
GeniVideo may use third-party checkout, payment, subscription, account or order management tools to process purchases and deliver services. These tools may collect and process payment-related information according to their own privacy and security policies.
- We may receive order details, selected services, package options, add-ons, totals, transaction status and customer contact information.
- We do not intentionally store full credit card numbers on our website unless handled securely by a payment provider.
- Payment processors, checkout systems and related tools may process billing details, tax information, fraud checks and transaction records.
5. Project Files, Client Assets & Uploaded Materials
To create videos, we may receive client-provided materials such as logos, images, brand guidelines, product screenshots, scripts, audio files, video clips, testimonial content, voice references and other project assets.
- We use submitted materials only to evaluate, produce, revise, deliver or support your project.
- Client materials may be stored in internal project systems, cloud storage, email, client portals or production tools.
- You are responsible for ensuring that materials you submit are accurate and that you have permission to use them.
- We may retain project materials for reasonable business, support, revision, legal or recordkeeping purposes unless deletion is requested and legally possible.
6. AI Tools, Production Software & Third-Party Services
Some GeniVideo services may use AI-assisted tools, avatar platforms, voiceover tools, editing software, design software, hosting services, analytics tools, communication tools or cloud storage services.
- Project inputs may be processed by third-party tools where necessary to produce AI video, voiceover, animation, editing or delivery assets.
- Third-party platforms may have their own privacy policies, data retention practices and terms of use.
- We do not authorize third parties to use client project information for unrelated purposes beyond providing the requested service, where we can control that setting or agreement.
- You should avoid submitting sensitive personal data unless it is necessary for the project and you have authority to provide it.
7. Cookies, Analytics & Tracking
Our website may use cookies, pixels, analytics scripts or similar technologies to improve performance, understand visitor behavior, measure campaigns and secure the website.
- Essential cookies may support website functionality, account sessions, checkout behavior and security.
- Analytics cookies may help us understand page views, service interest, search activity and conversion patterns.
- Marketing pixels may help measure ad performance or retarget visitors where permitted.
- You can control many cookies through your browser settings or any consent tools shown on the website.
8. When We Share Information
We do not sell client project files or personal information. We may share limited information only when needed to operate the business, deliver services or comply with obligations.
- With service providers such as payment processors, checkout systems, hosting providers, email tools, analytics platforms, project management tools and production software.
- With contractors or production team members who need access to project details to complete the work.
- When required by law, legal process, fraud prevention, security enforcement or protection of rights.
- With your consent or direction, including when you ask us to send files, publish work or coordinate with a third party.
9. Data Security & Retention
We use reasonable administrative, technical and operational measures to protect information against unauthorized access, misuse, loss or alteration. However, no website, email system, cloud tool or internet transmission is completely secure.
Access ControlProject information is shared only with people or tools needed to complete service delivery.
Secure ProvidersCheckout, hosting, storage and production tools may use their own security systems.
Reasonable RetentionRecords may be kept for support, legal, tax, operational and project history purposes.
10. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to certain uses of your personal information. You may also request that we update or remove certain information where legally possible.
- Request access to personal information we may hold about you.
- Ask us to correct inaccurate or outdated information.
- Request deletion of certain personal information or project files where legally and operationally possible.
- Opt out of marketing emails by using unsubscribe links or contacting us directly.
- Contact us with questions about cookies, analytics or data processing.
11. Children’s Privacy
GeniVideo services are intended for businesses, brands, agencies, educators and professional clients. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.
12. International Users
GeniVideo may serve clients worldwide. If you access our website or purchase services from outside our primary business location, your information may be processed in countries where our website, service providers, production tools or storage systems operate.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, tools, legal requirements or business practices. The latest version will be posted on this page with the effective date shown above.
14. Contact Information
For privacy questions, data requests, project file concerns, cookie questions or account-related privacy requests, contact GeniVideo using the details below.
This Privacy Policy is a general business template and should be reviewed by a qualified legal professional before launch.
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